Frequently Asked Questions
Everything you need to know about shopping with John Bell & Croyden
What is your standard delivery timeframe?
We offer standard UK delivery within 3-5 working days. International shipping times vary by location but typically arrive within 7-14 business days.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking link and a unique reference number to monitor your parcel's journey.
What is your return policy for fashion items?
We accept returns on unworn items with original tags attached within 28 days of purchase. Please note that for hygiene reasons, certain accessories and intimate apparel cannot be returned.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are the products on your site authentic?
As a heritage retailer with a Royal Warrant, we guarantee that all products sold by John Bell & Croyden are 100% authentic and sourced directly from the brands.
Do you offer a gift-wrapping service?
Yes, we offer premium gift-wrapping at checkout. You can also include a personalized message to be printed on a high-quality gift card.