Returns & Exchanges

John Bell & Croyden is committed to your complete satisfaction; if you are not entirely happy with your fashion purchase, you may return eligible items within 28 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log in to your account or visit our online returns portal to select the items you wish to return and receive your unique RMA number.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all designer tags, security seals, and protective coverings remain intact and attached.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location, keeping your tracking receipt for reference.

• 4.
  Refund Processing

  Once our quality control team inspects and approves the returned items, your refund will be issued to the original payment method within 5-10 business days.